Terms of Service

Terms and Conditions

Last Updated On 23-Nov-2023
Effective Date 24-Nov-2023

The Membership Conditions made by you will be kept by us from the date of establishment until the end of the legal retention period after your membership ends. During your membership with Languagehood, you are expected to use your Meeting Rights primarily within the scope of the Membership Terms. Therefore, please review these terms carefully.

By accepting these Terms, the user accepts that he/she can benefit from Languagehood with the approval of his/her parent/guardian since he/she is under 18 years of age.

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Languagehood Membership and Terms of Use

The subject of these Membership Terms is to determine the services offered within Languagehood, the conditions for benefiting from these services, and the rights and obligations of the parties.

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Definitions

Languagehood Platform: Languagehood, with the infrastructure it provides, connects teachers who provide English education services independently with students who want to receive educational consultancy services, enables students to take online lessons with teachers individually or in groups, with animations, course materials, activities and studies uploaded to the platform. It aims to support students’ English education.

Member Student: Refers to students who have registered for membership on the Languagehood platform.

If the Member Student is under the age of 18, he/she is deemed to be a party to the Languagehood Membership Terms with the approval of his/her parent/guardian. Otherwise, Languagehood will not be held responsible and the invalidity of the membership will not be claimed on this basis.

Right to Meeting: It refers to the Member Student’s right to use each meeting he/she will have with the Application Instructors online and via video.

Market: The section where meeting packages are available for Member Student to purchase meeting rights.

Content: It refers to all kinds of media, including, but not limited to, audio, animation, text and others within the Languagehood platform.

Personal Data: It refers to all kinds of information regarding an identified or identifiable natural person, as defined in the Personal Data Protection Law No. 6698.

(Personal Data processed during membership and use of Languagehood is included in the Languagehood Disclosure Text in detail and in detail.)

1. SCOPE OF SERVICE

The aim of Languagehood is to bring students together with teachers who provide English education services in online lessons, to increase their language skills by participating in classes individually or in groups, and to ensure that they enjoy learning English; To support students’ English education with animations, course materials, activities and studies uploaded to the platform.

2. USE OF THE LANGUAGEHOOD PLATFORM

By becoming a Languagehood user or purchasing a package from the Languagehood market, the Member Student obtains the Right to Meet as determined in the purchased package.

2.1. Instructor Meetings

• Each meeting with the instructors is limited to 50 minutes in individual meetings and 45 minutes in group lessons. Breaks taken to prevent lesson efficiency from decreasing are not included in the periods specified above.

• It is recommended that the Student Member’s camera is on during the meetings in order to increase efficiency. Member Student can view the image of the Instructor from whom he took the course at any time.

• Member Student, the information he/she provided during membership and the conversations he/she made; Knows that images and audio recordings are recorded within the scope of Personal Data Protection Law No. 6698, Application Information Text and Privacy Conditions.

• Sessions are subject to availability of Tutors and Languagehood cannot guarantee that a particular Tutor will be available within the requested time frame.

• To give feedback or make a complaint about the instructor contact@dillik.com You can notify Languagehood officials at.

3. GENERAL PROVISIONS

3.1. Student Member acknowledges and agrees that Languagehood is not an education service provider but merely provides an online platform that brings together instructors and students. At this point, Member Student acknowledges that instructors are independent contractors who use the Platform to provide Educational Services to students and operate as an independent business enterprise; Acknowledges and acknowledges that Languagehood has no responsibility or control regarding the scope, nature, nature, character, timing or location of work or services performed by the Instructor.

3.2. Member Student acknowledges that only he/she can exercise the access rights regarding the package he/she purchased from the market; He/she accepts and declares that if it is determined that unauthorized persons, whose membership is not defined, are using Languagehood, the Instructor meetings will not take place or his/her Membership may be suspended.

3.3. Within the scope of this agreement, the Member Student is expected not to sabotage the lesson, to avoid behavior that may distract other students and to act in accordance with the rules during the lesson. Otherwise, it is assumed that the Member Student has violated the Terms of Use and the Agreement.

3.4. It is important for the Student Member to attend the meetings on time in order to ensure that the efficiency is not reduced and that the instructors and other students are not kept waiting. In this context, if the Member Student is more than 15 minutes late for the meeting, he/she is considered not to have attended that class. This course, which is considered not attended due to the student’s late attendance, is not repeated and is deducted from the purchased package.

3.5. Member Student hereby agrees to monitor or record the Sessions he or she attends, including their images; copy and use such recordings to provide the Service for purposes including but not limited to instructor evaluation, dispute resolution, and improvement of the Platform, provide such recordings to other Session parties, such as the Student or the Student’s parents, use or share such recordings to the extent required by Languagehood pursuant to legal process, and allows these records to be used in different ways that you agree with.

3.6. Member Student acknowledges and agrees that the platform and instructors do not make any promises or commitments; He/she understands and accepts that Languagehood does not promise any success or outcome. Languagehood is not responsible in any way for the Platform not conforming to the Member Student’s subjective expectations and for any direct or indirect damages that may arise due to these reasons.

3.7. Due to the Member Student’s action or action contrary to the Terms, Languagehood has the right to terminate the use of his/her access rights or membership, terminate the packages he/she has purchased, and close or restrict the Member Student’s access to the platform.

3.8. In group lessons, the trial period starts on the day the Member Student takes his or her first trial lesson and lasts for 1 week, for a total of 2 lessons. In individual meetings, the trial period starts on the day the Member Student takes his or her first trial lesson and lasts for 1 day, for a total of 1 lesson. If the user requests a refund, he/she is obliged to notify Languagehood officials of this request within 14 days, including the trial period.

3.9. Languagehood has the right to make changes to this agreement at any time. The new contract resulting from the changes made is sent to the Member Student’s e-mail address defined in the system and becomes valid when the Member Student accepts the new conditions. If the Student Member does not accept the new terms, Languagehood may cancel this Agreement and your use of the Platform.

3.10. If the Member Student uses Languagehood for an illegal purpose or in a way that violates Languagehood’s intellectual and industrial rights; He accepts and declares that all kinds of legal and criminal legal remedies may be taken against him.

3.11. If any provision in this Agreement is held invalid, such provision will not in any way invalidate or otherwise affect any other terms in this Agreement, which will remain in full force and effect.

4. DURATION OF USE OF THE RIGHT TO MEET

4.1. The meeting right assigned to the Member Student’s account with the Languagehood training package ends when the relevant training package ends.

4.2. The meeting rights within the scope of the training package purchased from the Languagehood market must be used by the Member Student within the period specified in the package.

4.3. At the end of the specified usage periods, unused calling rights are deleted from the Student Member’s account and become unusable. If the Student Member does not exercise his rights until the end of the period, no refund will be made.

TERMS OF USE

DEFINITIONS

Work Subject to License (“WORK”):

On the Languagehood platform (https://dillik.com/ or https://languagehood.pro/) in the training packages, any content transmitted from Trainers to Users; All elements that constitute Languagehood components, including but not limited to audio, text, video, animation, presentation, graphics, design, technical information, idea, interface, flow, algorithm, software modules, program source and object codes, technical specifications. It is considered a WORK within the scope of the terms.

User: refers to all Users who are members of Languagehood or platform explorers.

5. LIMITED AND TERMINATED APPLICATION LICENSE

5.1. ESER is protected by all applicable legislation, and these Membership Terms and Terms of Use do not transfer any financial or moral rights arising from ESER to the User; A non-exclusive usage license within the scope of the Law on Intellectual and Artistic Works is granted for personal, non-commercial use only, as long as Languagehood membership continues.

5.2. Languagehood expressly reserves all rights regarding the WORK that these Membership Terms do not grant to the Member Student.

6. LANGUAGEHOOD’S TERMS OF USE

6.1. Using Languagehood requires internet access. Issues such as the provision, quality and security of the internet connection are the responsibility of the Student Member.

6.2. The electronic device used to conduct instructor interviews must have a microphone and camera. For this reason, the Member Student is responsible for issues such as meeting the microphone and camera requirements, the quality and operation of the microphone/camera.

6.3. In order for a Student Member to exercise his right to meet, he must first register as a member of the platform and enter the necessary information. It is not possible to use the platform without the information provided during member registration. At this stage, it is important for the Member Student to confirm the accuracy of his information in terms of Languagehood’s functionality and the scope of the service provided.

6.4. Access to the instructor meetings provided by the platform is carried out through the link directed to the phone number and e-mail address provided in the information provided by the Member Student when registering.

6.5. It is not possible to use the platform on more than one device at the same time. User-specific links that allow access to courses are sent to the phone number and e-mail address registered in the Member Student’s membership account. If the Student Member changes his phone number or e-mail address, he must notify Languagehood officials of this change and request the change. Otherwise, the phone number registered in the membership account remains valid.

7. SCOPE OF USE OF THE PLATFORM

7.1. The use of ESER is a limited right of use granted only to the Member Student under the conditions specified in these Membership Terms; It is outside the scope of use in public areas such as schools, classrooms, auxiliary courses, private lessons, or for use by non-Member Students. Such behavior constitutes a violation of Languagehood’s copyrights arising from the WORK.

7.2. Student Members who give or share with others the link, confirmation code and similar information that provide access to the services provided by the platform, accept and declare that Languagehood is responsible for any damages resulting from this.

7.3. The Member Student, who is granted the limited right to use the Platform, accepts and declares that he/she will not reproduce, disseminate, redistribute the work, use it to provide commercial services, create a new work using the work, process the work, or cover any trademark or notice on the work.

7.4. Member Student who reproduces, copies, publishes or distributes visual materials, presentations, sounds, videos, animations and all kinds of media, including, but not limited to, the content of the interviews and messages held within the scope of Languagehood, in the same or quoted form, in any media. has legal and criminal liability.

8. RECORD OF NON-RESPONSIBILITY

8.1. Student Members using the Platform cannot claim Languagehood’s liability based on their ignorance of these Membership Terms and Conditions of Use. By electronically approving these Terms, the Student Member is deemed to be aware of the scope of use of the platform. At this stage, if the Member Student has limited capacity; It is assumed that the Student Member has been given valid and lawful permission by his/her parent/guardian to become a party to these Terms. Languagehood is not responsible for any claims to the contrary, and the Member Student will be responsible for all damages caused by Languagehood.

8.2. Languagehood shall not be liable for any hardware or operating system malfunction; cannot be held responsible for information and software losses resulting from communication network design and connection errors, voltage fluctuations and power outages, virus infection and similar environmental factors and user errors.

8.3. Member Student, in case the service is disrupted or cannot be provided due to natural disasters such as earthquakes, fires, floods, or war, acts of terrorism, or due to reasons beyond Languagehood’s control, which may occur in elements based on network communication infrastructure such as internet infrastructure and data lines, Languagehood may not be responsible for any service. He accepts that he will not have any responsibility.

8.4. Member Student cannot claim any compensation or any other claim from Languagehood, claiming that his system has suffered any damage due to using or downloading the paid content services he has received, or that his system has been infected with malicious codes such as viruses due to the downloaded content.

9. PAYMENT

9.1. Payments are made through a third-party payment system (such as Iyzico, PayTR). All terms and conditions for payments are governed by the relevant agreements between you and the third-party payment system.

9.2. Languagehood may offer the Member Student the option to enroll in a payment plan (“Payment Plan”) under which a specified amount will be charged to the Member Student’s account on a monthly basis (or as otherwise specified). By signing up for a Payment Plan and sharing your payment account information with Languagehood, the User agrees to pay the specified amount on a recurring basis within the relevant periods. If the User signs up for a Payment Plan, the first of the recurring payments will be credited to the account on the date the User signs up for the Payment Plan; The Payment Plan will then be reflected on the account on a recurring basis until terminated by the User or Languagehood.

9.3. The User can access payment date information for the Payment Plan from his account. In some cases, the payment date may change, for example, if the payment via the payment method is not successful or if the Payment Plan starts on a day not in the relevant month. If payment cannot be made due to expiration of maturity, insufficient funds, or other reasons, the User’s access to the Platform may be suspended by Languagehood until payment is successfully made with a valid payment method.

9.4. If the user requests a refund, he/she is obliged to notify Languagehood officials of this request within 14 days, including the trial period.

10. COMPETENT COURT

In case of a dispute arising from these Membership Terms and Terms of Use, Istanbul Central (Çağlayan) Courts and Enforcement Offices will have jurisdiction. Payments are made through a third-party payment system (such as Iyzico, PayTR). All terms and conditions for payments are governed by your relevant agreements with the third-party payment system, as applicable.

11. ENFORCEMENT

These Membership Terms and Conditions of Use will enter into force with all their terms and conditions if read and approved electronically by the Member Student. The Member Student has read and approved the Terms, knowing this matter.

A copy of the above Terms will be saved to be kept by the Member Student within the Platform.

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Privacy Policy

Table of Contents

1. Introduction
2. What Data We Get
3. How We Get Data About You
4. What We Use Your Data For
5. Who We Share Your Data With
6. Security
7. Your Rights
8. Jurisdiction-Specific Rules
9. Cookies and Tracking Technologies
10. Data Retention
11. International Data Transfers
12. Third-Party Links
13. Children’s Privacy
14. User Responsibilities
15. Updates & Contact Info

Introduction

Welcome to Languagehood! Your privacy is critically important to us. Languagehood is committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our mobile application, or engage with our services. It also describes your rights and choices regarding your information.

By using Languagehood’s services, you agree to the terms of this Privacy Policy. If you do not agree with these terms, please do not use our services. We encourage you to read this policy carefully to understand our practices and how we manage your data.

Scope

This Privacy Policy applies to all data collected through our websites, mobile applications, and other online services (collectively, the “Services”). It applies to customers, consumers, businesses, and any other users of our Services, including those in B2B, B2B2C, and B2C contexts.

Key Terms

• “We,” “our,” or “us” refers to Languagehood, Inc.
• “You” or “your” refers to the user of our Services.
• “Personal Data” refers to any information that identifies or can be used to identify a person, directly or indirectly.
• “Processing” refers to any operation or set of operations performed on Personal Data, such as collection, recording, organization, structuring, storage, adaptation, retrieval, consultation, use, disclosure, or destruction.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. If we make significant changes, we will notify you through the Services or by other means, such as email. We encourage you to review this policy periodically for the latest information on our privacy practices.

If you have any questions or concerns about this Privacy Policy, please contact us using the information provided in the “Updates & Contact Info” section below.

1. What Data We Get

We collect various types of information in connection with the services we provide. The data we collect depends on how you interact with us and use our services.

Personal Data

When you use our Services, we may collect the following types of Personal Data:

• Contact Information: Name, email address, phone number, and postal address.
• Account Information: Username, password, and other information used to access your account.
• Profile Information: Profile picture, job title, industry, and other details you choose to provide in your profile.
• Payment Information: Credit card details, billing address, and other payment-related information.
• Business Information: Information related to your business, such as company name, size, industry, and job roles.
• Communication Data: Content of messages, emails, or other communications you send us.

Usage Data

We collect information about your use of our Services, including:

• Device Information: Information about the devices you use to access our Services, including IP address, operating system, browser type, and device identifiers.
• Log Data: Details of your interactions with our Services, such as pages viewed, features used, and the date and time of your visits.
• Location Data: Information about your location when you use our Services, if you choose to provide it or have set your device to share it.
• Cookies and Tracking Technologies: Data collected through cookies, web beacons, and other tracking technologies (see “Cookies and Tracking Technologies” section).

Learning Data

Information related to your learning activities, such as:

• Course Progress: Data on courses you have started, completed, or are currently enrolled in.
• Performance Metrics: Scores, assessments, and other performance-related data.
• Activity Data: Interactions within courses, including time spent, participation in discussions, and completed tasks.

Survey and Feedback Data

Information you provide through surveys and feedback forms, including:

• Survey Responses: Answers to questions in surveys we conduct.
• Feedback: Comments, suggestions, and other feedback you provide about our Services.

Reports and Analytics

For business clients, we provide access to detailed reports and analytics of their users, which may include:

• User Activity Reports: Data on user engagement, course completion rates, and other usage metrics.
• Performance Analytics: Aggregated performance data to help businesses assess the effectiveness of their training programs.

Sensitive Data

We generally do not collect sensitive personal data such as race, religion, sexual orientation, or health information unless it is necessary and with your explicit consent.

Data from Third Parties

We may receive information about you from third parties, such as:

• Service Providers: Information from third-party services you use to log into or interact with our Services.
• Business Partners: Information from partners we work with to provide our Services.
• Publicly Available Sources: Information from public databases and social media platforms.

Aggregated and Anonymized Data

We may also collect, use, and share aggregated and anonymized data, such as statistical or demographic data, for any purpose. This data cannot be used to identify you personally.

2. How We Get Data About You

We collect data about you in several ways to provide, maintain, and improve our Services. These methods include:

Data You Provide Directly

We collect data that you provide to us directly when you:

• Create an Account: When you register for our Services, you provide contact information, account details, and profile information.
• Use Our Services: When you engage with our learning modules, participate in discussions, complete tasks, or interact with other users, you provide learning data.
• Make a Purchase: When you purchase a subscription or any other product, you provide payment information.
• Communicate with Us: When you contact us via email, phone, or through our website, you provide communication data.
• Complete Surveys or Provide Feedback: When you participate in surveys or provide feedback, you provide survey and feedback data.

Data We Collect Automatically

We automatically collect certain data when you interact with our Services, including:

• Usage Data: We collect information about your interactions with our Services, such as the pages you visit, the features you use, and the time you spend on our platform.
• Device Information: We collect information about the devices you use to access our Services, including IP addresses, browser types, operating systems, and device identifiers.
• Cookies and Tracking Technologies: We use cookies, web beacons, and other tracking technologies to collect information about your use of our Services. This may include data about your browsing behavior, preferences, and interactions with our content (see “Cookies and Tracking Technologies” section).

Data from Third Parties

We may receive data about you from third parties, including:

• Service Providers: We may receive data from third-party services you use to log into our platform or integrate with our Services.
• Business Partners: We may receive data from partners we collaborate with to deliver our Services.
• Publicly Available Sources: We may collect data from public databases, social media platforms, and other publicly available sources.

Data Through Analytics

We use third-party analytics tools to collect data about your interactions with our Services. These tools may collect data such as your IP address, device type, operating system, browser type, and usage patterns. This helps us understand how you use our Services and improve them.

Data from Cookies and Similar Technologies

We use cookies and similar technologies to collect data about your activities on our website and other online services. This includes:

• Session Cookies: These cookies are temporary and expire once you close your browser.
• Persistent Cookies: These cookies remain on your device for a set period or until you delete them.
• Web Beacons: These are small graphic files that track your interaction with our website or emails.

You can manage cookies and tracking technologies through your browser settings and other tools (see “Cookies and Tracking Technologies” section).

3. What We Use Your Data For

We use the data we collect for various purposes to operate, provide, improve, and protect our Services. The purposes include:

Providing and Improving Our Services

• Account Management: To create and manage your account, provide customer support, and process transactions.
• Service Delivery: To deliver the Services you have requested, including access to learning modules, progress tracking, and user interactions.
• Personalization: To tailor our Services to your preferences and enhance your user experience.
• Performance Analytics: To assess and improve the performance of our learning modules and overall Services.

Communication

• Customer Support: To respond to your inquiries, provide support, and resolve issues.
• Service Updates: To send you updates, notifications, and other information related to your use of our Services.
• Marketing: To send promotional materials and offers, unless you have opted out of such communications. You can manage your communication preferences in your account settings.

Security and Compliance

• Security: To monitor and ensure the security of our Services, including detecting and preventing fraud, unauthorized access, and other threats.
• Legal Compliance: To comply with legal obligations, enforce our terms and policies, and address any disputes or claims.

Business Operations

• Data Analysis: To conduct data analysis and research to improve our Services and develop new features.
• Business Development: To assess and manage business operations, including performance evaluation and strategic planning.
• Reporting and Analytics for Businesses: To provide business clients with detailed reports and analytics on their users’ engagement and performance.

Surveys and Feedback

• Surveys: To conduct surveys and gather feedback to improve our Services and understand your needs.
• User Feedback: To collect and utilize your feedback to enhance your experience and our offerings.

Aggregated and Anonymized Data

We may use aggregated and anonymized data for various purposes, including research, analysis, marketing, and promotional activities. This data cannot be used to identify you personally.

4. Who We Share Your Data With

We share your data with third parties only as described in this Privacy Policy or as required by law. The categories of recipients include:

Service Providers

We share your data with third-party service providers who perform services on our behalf, such as:

• Payment Processors: To process payments and manage billing information.
• Hosting Providers: To host our website, mobile applications, and other online services.
• Customer Support Providers: To provide customer support and communication services.
• Analytics Providers: To analyze usage data and improve our Services.
• Marketing Partners: To assist with marketing, advertising, and promotional activities.

Business Clients

For our business clients, we provide access to detailed reports and analytics on their users’ engagement and performance. This may include:

• User Activity Reports: Data on user engagement, course completion rates, and other usage metrics.
• Performance Analytics: Aggregated performance data to help businesses assess the effectiveness of their training programs.

Legal and Compliance

We may disclose your data to third parties if we believe such disclosure is necessary to:

• Comply with Legal Obligations: To comply with applicable laws, regulations, legal processes, or governmental requests.
• Protect Rights and Safety: To protect the rights, property, or safety of Languagehood, our users, or others.
• Enforce Our Policies: To enforce our terms and policies, investigate potential violations, and address any disputes or claims.

Business Transfers

In the event of a merger, acquisition, reorganization, or sale of all or part of our business or assets, your data may be transferred as part of the transaction. We will notify you of any such transfer and ensure that your data remains protected in accordance with this Privacy Policy.

Aggregated and Anonymized Data

We may share aggregated and anonymized data with third parties for various purposes, including research, analysis, marketing, and promotional activities. This data cannot be used to identify you personally.

With Your Consent

We may share your data with third parties when we have your explicit consent to do so. This may include sharing data with other services or platforms at your request.

5. Security

We take the security of your data seriously and implement a variety of measures to protect it from unauthorized access, use, or disclosure. However, please be aware that no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security.

Security Measures

We use a range of security measures to protect your data, including:

• Encryption: We use encryption to protect data transmitted to and from our Services.
• Access Controls: We implement access controls to restrict access to your data to authorized personnel only.
• Secure Infrastructure: We use secure servers and networks to host and manage our Services.
• Regular Audits: We conduct regular security audits and assessments to identify and address potential vulnerabilities.

User Responsibilities

You also play a role in protecting your data. We recommend that you:

• Keep Your Credentials Secure: Protect your account login credentials and do not share them with others.
• Use Strong Passwords: Use strong, unique passwords for your accounts and change them regularly.
• Monitor Your Account: Regularly review your account activity and report any suspicious activity to us immediately.
• Update Your Software: Keep your software and devices up to date with the latest security patches and updates.

Data Breach Response

In the event of a data breach, we will:

• Notify Affected Users: We will notify affected users as soon as possible after becoming aware of the breach.
• Take Remedial Actions: We will take immediate steps to mitigate the impact of the breach and prevent future occurrences.
• Report to Authorities: If required, we will report the breach to relevant data protection authorities in accordance with applicable laws and regulations.

Third-Party Security

While we take steps to protect your data, we also rely on third-party service providers to perform certain functions on our behalf. We require these providers to implement appropriate security measures to protect your data and to comply with applicable data protection laws.

6. Your Rights

You have certain rights regarding the personal data we hold about you. These rights may vary depending on your jurisdiction, but they generally include the following:

Access

You have the right to request access to the personal data we hold about you. This includes the right to ask for a copy of your data and information on how we process it.

Rectification

You have the right to request that we correct any inaccuracies or incomplete data we hold about you. If you believe any of your information is incorrect, please let us know, and we will update it promptly.

Erasure

You have the right to request the deletion of your personal data. This is also known as the “right to be forgotten.” We will delete your data upon request, provided we do not have a legal obligation to retain it.

Restriction of Processing

You have the right to request that we restrict the processing of your personal data. This means we will store your data but will not process it further without your consent, except in certain circumstances such as to establish, exercise, or defend legal claims.

Data Portability

You have the right to request a copy of your personal data in a structured, commonly used, and machine-readable format. You also have the right to request that we transfer your data to another organization, where technically feasible.

Objection to Processing

You have the right to object to the processing of your personal data for certain purposes, such as direct marketing. If you object, we will stop processing your data for those purposes unless we have a compelling legitimate ground to continue.

Withdraw Consent

If you have given us consent to process your personal data, you have the right to withdraw that consent at any time. This will not affect the lawfulness of any processing carried out before you withdrew your consent.

How to Exercise Your Rights

To exercise any of your rights, please contact us using the information provided in the “Updates & Contact Info” section. We may ask you to verify your identity before responding to your request. We will respond to your request within the time frame required by applicable law.

Complaints

If you are not satisfied with our response to your request, you have the right to lodge a complaint with your local data protection authority.

7. Jurisdiction-Specific Rules

Depending on where you reside, different data protection laws may apply to you. We are committed to complying with the data protection regulations applicable to our users in different jurisdictions. This section outlines specific rules that apply to users in certain regions.

European Economic Area (EEA) and United Kingdom (UK)

If you are a resident of the EEA or the UK, the General Data Protection Regulation (GDPR) applies to our processing of your personal data. Under GDPR, you have the rights outlined in the “Your Rights” section. Additionally:

• Legal Basis for Processing: We process your personal data based on one or more of the following legal grounds:
  • Your consent
  • The performance of a contract
  • Compliance with a legal obligation
  • Our legitimate interests, provided they do not override your rights and freedoms
• Data Protection Officer: We have appointed a Data Protection Officer (DPO) who is responsible for overseeing our GDPR compliance. You can contact our DPO using the information provided in the “Updates & Contact Info” section.

California, USA

If you are a resident of California, the California Consumer Privacy Act (CCPA) applies to our processing of your personal data. Under CCPA, you have the following rights, in addition to those outlined in the “Your Rights” section:

• Right to Know: You have the right to request information about the categories and specific pieces of personal data we have collected about you, the sources of that data, the purposes for collecting it, and the third parties with whom we share it.
• Right to Opt-Out: You have the right to opt-out of the sale of your personal data. We do not sell your personal data, but if we decide to do so in the future, we will update this policy and provide you with an opportunity to opt-out.
• Right to Non-Discrimination: You have the right not to be discriminated against for exercising your CCPA rights. We will not deny you services, charge you different prices, or provide a different level of service for exercising your rights.

Nevada, USA

If you are a resident of Nevada, you have the right to opt-out of the sale of your personal data. We do not sell your personal data, but if we decide to do so in the future, we will update this policy and provide you with an opportunity to opt-out.

Australia

If you are a resident of Australia, the Australian Privacy Principles (APPs) apply to our processing of your personal data. Under the APPs, you have the rights outlined in the “Your Rights” section. Additionally:

• Access and Correction: You have the right to request access to and correction of your personal data. We will respond to such requests within a reasonable time frame.
• Cross-Border Transfers: We will take reasonable steps to ensure that any recipients of your personal data outside Australia handle it in a manner consistent with the APPs.

Users Outside of the U.S.

If you are accessing our Services from outside the U.S., please be aware that your information may be transferred to, stored, and processed in the U.S. and other countries where our servers are located and our central database is operated. By using our Services, you consent to such transfer, storage, and processing of your information in accordance with this Privacy Policy.

Other Jurisdictions

If you reside in a jurisdiction not specifically mentioned above, you may have additional rights under your local data protection laws. We are committed to respecting those rights and complying with all applicable regulations.

How to Exercise Your Rights

To exercise any of your rights, please contact us using the information provided in the “Updates & Contact Info” section. We may ask you to verify your identity before responding to your request. We will respond to your request within the time frame required by applicable law.

8. Cookies and Tracking Technologies

We use cookies and other tracking technologies to collect information about your use of our Services, enhance your experience, and provide personalized content and advertising. This section explains what cookies and tracking technologies are, how we use them, and your choices regarding their use.

What Are Cookies?

Cookies are small text files that are stored on your device when you visit a website. They help websites recognize your device and remember information about your visit, such as your preferences or login status.

Types of Cookies We Use

We use the following types of cookies:

• Essential Cookies: These cookies are necessary for the operation of our Services. They enable you to navigate our site and use its features, such as accessing secure areas.
• Performance Cookies: These cookies collect information about how you use our Services, such as which pages you visit most often. This data helps us improve the performance of our website and provide a better user experience.
• Functionality Cookies: These cookies allow our Services to remember choices you make, such as your language preference, and provide enhanced, more personalized features.
• Targeting/Advertising Cookies: These cookies are used to deliver advertisements relevant to you and your interests. They also help us measure the effectiveness of our advertising campaigns.

Other Tracking Technologies

In addition to cookies, we may use other tracking technologies, such as:

• Web Beacons: Small graphic files that are embedded in our emails or web pages. They track your interaction with our content, such as whether you opened an email or clicked on a link.
• Pixels: Tiny image files that track your behavior on our website and across the web. They help us understand how you interact with our content and advertisements.

How We Use Cookies and Tracking Technologies

We use cookies and tracking technologies for various purposes, including:

• To Operate and Improve Our Services: Ensuring our Services function correctly and improving their performance.
• To Personalize Your Experience: Customizing content and remembering your preferences.
• To Analyze Usage: Understanding how users interact with our Services and gathering statistical data.
• To Provide Targeted Advertising: Delivering ads that are relevant to your interests and measuring their effectiveness.

Your Choices

You have several options for managing cookies and tracking technologies:

• Browser Settings: Most browsers allow you to control cookies through their settings preferences. You can set your browser to refuse cookies or delete them when they are no longer needed.
• Opt-Out Tools: Some advertising networks provide opt-out tools that allow you to opt out of interest-based advertising.
• Do Not Track: Some browsers have a “Do Not Track” feature that lets you tell websites you do not want your online activities tracked. Our Services do not currently respond to “Do Not Track” signals.

Managing Cookies

To manage your cookie preferences, you can:

• Adjust Browser Settings: Modify your browser settings to manage cookies. Refer to your browser’s help section for instructions.
• Use Opt-Out Tools: Visit industry opt-out sites, such as the Network Advertising Initiative (NAI) or the Digital Advertising Alliance (DAA), to manage your advertising preferences.

Please note that if you disable cookies, some features of our Services may not function properly.

9. Data Retention

We retain your personal data for as long as necessary to fulfill the purposes for which it was collected, as outlined in this Privacy Policy, and to comply with our legal obligations. This section explains our data retention practices and the criteria we use to determine retention periods.

Retention Periods

• Account Information: We retain your account information for as long as your account is active and for a reasonable period thereafter in case you decide to reactivate the Services.
• Transaction Data: We retain transaction data for as long as necessary to complete the transaction and for a period required by applicable tax, financial reporting, and legal obligations.
• Learning Data: We retain learning data for the duration of your engagement with our Services and for a reasonable period thereafter to allow you to access your learning history.
• Communication Data: We retain communication data for as long as necessary to respond to your inquiries, provide customer support, and improve our Services.
• Survey and Feedback Data: We retain survey and feedback data for as long as necessary to analyze and act upon the feedback provided.

Criteria for Determining Retention Periods

The criteria we use to determine retention periods include:

• Purpose of Collection: We retain data for the duration needed to fulfill the purposes for which it was collected.
• Legal and Regulatory Requirements: We retain data for the periods required by applicable laws and regulations.
• Business Needs: We retain data for as long as necessary to support our business operations, improve our Services, and maintain accurate business and financial records.
• User Preferences: We consider user preferences, such as requests for account deletion or data retention settings.

Data Deletion

When we no longer need your personal data, we will securely delete or anonymize it. If deletion is not possible (for example, because your data has been stored in backup archives), we will securely store your data and isolate it from further processing until deletion is possible.

User-Initiated Data Deletion

You have the right to request the deletion of your personal data. To request deletion, please contact us using the information provided in the “Updates & Contact Info” section. We will process your request in accordance with applicable laws and our data retention policies.

10. International Data Transfers

Languagehood operates globally, and your personal data may be transferred to and processed in countries other than the country in which you are resident. These countries may have data protection laws that are different from those of your country.

Data Transfers to the United States

Languagehood’s primary servers and operations are based in the United States. Therefore, if you use our Services, your personal data may be transferred to and processed in the United States. By using our Services, you consent to the transfer of your personal data to the United States, which may have different data protection rules than your country.

Data Transfers to Other Countries

In addition to the United States, we may transfer your data to other countries where our affiliates or service providers are located. These countries may have different data protection laws than your country of residence. We ensure that your data is protected by requiring all our affiliates and service providers to adhere to this Privacy Policy and applicable data protection laws.

Safeguards for International Transfers

To ensure that your personal data is protected when transferred internationally, we implement the following safeguards:

• Standard Contractual Clauses: We use standard contractual clauses approved by the European Commission and other relevant authorities to ensure that personal data transferred outside the EEA, UK, and Switzerland is protected.
• Privacy Shield Framework: Where applicable, we comply with the EU-U.S. and Swiss-U.S. Privacy Shield Frameworks, which provide a mechanism for ensuring that personal data transferred to the United States is protected.
• Binding Corporate Rules: We may implement binding corporate rules to govern the transfer and processing of personal data within our corporate group.

Your Rights

You have the right to be informed about the transfer of your personal data to other countries and the safeguards we have in place to protect your data. If you have any questions or concerns about international data transfers, please contact us using the information provided in the “Updates & Contact Info” section.

11. Third-Party Links

Our Services may contain links to third-party websites, applications, and services that are not operated by us. These links are provided for your convenience and information. We do not control and are not responsible for the privacy practices or content of these third-party sites and services.

Links to Third-Party Websites

When you click on a link to a third-party website, application, or service, you will be directed to that third party’s site or service. We strongly encourage you to review the privacy policies of any third-party sites and services you visit to understand how they collect, use, and share your information.

Social Media and Sharing Features

Our Services may include social media features, such as the Facebook “Like” button, and widgets, such as the “Share” button or interactive mini-programs that run on our Services. These features may collect your IP address, the page you are visiting on our site, and may set a cookie to enable the feature to function properly. Social media features and widgets are either hosted by a third party or hosted directly on our Services. Your interactions with these features are governed by the privacy policy of the company providing them.

Third-Party Services and APIs

Our Services may integrate with third-party services and APIs, such as payment processors and analytics providers. These third parties may collect information about you as part of providing their services. We require these third parties to adhere to our privacy policies and applicable data protection laws, but we do not control their data collection and usage practices.

Disclaimer

We are not responsible for the privacy practices of any third parties, and we encourage you to read their privacy policies and terms of use before providing them with any information or using their services. This Privacy Policy applies only to data collected by Languagehood through our Services.

12. Children’s Privacy

Our Services are not intended for use by children under the age of 13, and we do not knowingly collect personal data from children under 13. If we become aware that we have inadvertently collected personal data from a child under 13, we will take steps to delete such data as soon as possible.

For Users in the European Economic Area (EEA) and United Kingdom (UK)

If you are a resident of the EEA or UK, our Services are not intended for use by children under the age of 16, and we do not knowingly collect personal data from children under 16 without verifiable parental consent. If we become aware that we have inadvertently collected personal data from a child under 16 without parental consent, we will take steps to delete such data as soon as possible.

Parental Consent

For children in jurisdictions where parental consent is required for the collection of personal data, we take reasonable steps to verify parental consent before collecting, using, or disclosing personal data from children. If you believe that a child under your care has provided us with personal data without your consent, please contact us using the information provided in the “Updates & Contact Info” section, and we will take steps to delete such data.

Educational Institutions

If you are an educational institution using our Services, you may provide us with personal data of students under your supervision. By providing such data, you represent and warrant that you have obtained all necessary consents from the students’ parents or guardians as required by applicable law. We will process such data in accordance with this Privacy Policy and any applicable agreements with the educational institution.

Protecting Children’s Privacy

We take steps to protect children’s privacy, including:

• Age Verification: Implementing age verification mechanisms where appropriate.
• Parental Controls: Providing parents and guardians with tools to manage their children’s use of our Services.
• Educational Materials: Offering educational materials to help parents and guardians understand our privacy practices and how to protect their children’s privacy online.

13. User Responsibilities

While we take significant steps to protect your personal data and ensure the security of our Services, you also have a role to play in safeguarding your information. This section outlines your responsibilities as a user of our Services.

Keep Your Credentials Secure

• Account Security: You are responsible for maintaining the confidentiality of your account credentials, including your username and password. Do not share your login information with others.
• Strong Passwords: Use strong, unique passwords for your accounts and change them regularly to prevent unauthorized access.

Protect Your Personal Information

• Sensitive Data: Avoid sharing sensitive personal data, such as social security numbers, financial information, or health details, through our Services unless it is necessary for the use of the Services.
• Be Cautious Online: Be mindful of the information you share publicly and with other users. Always consider the privacy implications before sharing personal information.

Report Suspicious Activity

• Unauthorized Access: Immediately notify us if you suspect any unauthorized access to your account or any other breach of security. We will work with you to secure your account and investigate any potential issues.
• Phishing and Scams: Be vigilant about phishing emails and other scams. We will never ask for your password or other sensitive information via email.

Compliance with Our Terms

• Terms of Service: Ensure that your use of our Services complies with our Terms of Service and any other applicable policies. This includes respecting the rights and privacy of other users.
• Accurate Information: Provide accurate and up-to-date information when creating your account and using our Services. Notify us promptly of any changes to your information.

Parental Supervision

• Children’s Accounts: If you are a parent or guardian, supervise your children’s use of our Services and help them understand the importance of online privacy and security.

Data Backup

• Personal Data Backup: Regularly back up your personal data to prevent data loss. While we take steps to ensure the security and availability of your data, it is always a good practice to have your own backups.

By following these guidelines and responsibilities, you can help ensure the security and privacy of your personal data and enhance the overall safety of our Services.

14. Updates & Contact Info

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or other factors. When we make changes, we will update the “Last Updated” date at the top of this Privacy Policy and provide notice through our Services or by other means, such as email. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

How to Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data protection practices, please contact our privacy team (including our Data Protection Officer) at:

Languagehood, Inc.

Email: privacy@languagehood.com

Address: 2261 Market Street STE 10680, San Francisco, CA 94114.

Your Privacy Rights

Depending on your jurisdiction, you may have additional privacy rights. If you wish to exercise any of your rights, as detailed in the “Your Rights” section, or if you have any questions about this Privacy Policy, please contact us using the information provided above. We will respond to your request in accordance with applicable laws and within a reasonable timeframe.

Reporting Concerns

If you have concerns about our privacy practices or the way we have handled your personal data, please contact us first so that we can address your concerns. If you are not satisfied with our response, you may have the right to lodge a complaint with your local data protection authority.

Thank you for trusting Languagehood with your personal data. We are committed to protecting your privacy and ensuring the security of your information.

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